Welcome to Soufeel Support Portal

About Soufeel

  • About Soufeel
  • Where are you located?

Product Information

  • General Product Introduction
  • What materials are your products made from?
  • How to have a preview or get an effect picture?
  • and 17 more ...

Sales Promotion

  • How can I get a discount or coupon code?
  • Soufeel Latest Promotion

Ordering

  • What is VIP Service & Shipping Insurance and can i remove it?
  • Is it safe to place an order on the internet?
  • How to download SOUFEEL app and enjoy the discount?
  • and 12 more ...

Shipping & Delivery

  • Why does the tracking information show that my order has been delivered, but I haven't received anything?
  • What should I do if my order tracking information is not updated?
  • Why haven't I received any confirmation emails or shipping updates?
  • and 6 more ...

Exchange & Return

  • How long will I receive the refund?
  • Refund to original account or other account?
  • Return Instructions
  • and 2 more ...
  • Login
  • My tickets

Categories

  • About Soufeel
  • Product Information
  • Sales Promotion
  • Ordering
  • Shipping & Delivery
  • Exchange & Return

Most Popular Articles

  • How do I estimate my delivery date?
  • Why haven't I received any confirmation emails or shipping updates?
  • Damaged, Defective or Incorrect Items
  • Return Instructions
  • About Soufeel
  • Can I expedite shipping after placing the order?
  • What is VIP Service & Shipping Insurance and can i remove it?
  • General Product Introduction
  • How to place an order for personalized jewelry?
  • What shipping methods do you offer?
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