- What is VIP Service?
To explain what this VIP service is, this service is for the prioritization of the production of our items. Due to the customization work involved in our personalized and handmade product, the processing time would be a little longer than the regular items. But with VIP, it would be done faster than the allotted production time for the specific item. For example, if an item needs 4 to 5 business days to make, with VIP, it will be done after 2 to 3 business days. VIP service is relative to the standard production time of the item that you will buy. For each item, we have different production times.
- What is Shipping Insurance?
Shipping insurance offers premium protection and safety for your valuable items during international shipping. We will reship your package immediately at no extra charge if it's reported to be lost or damaged.
- How to remove VIP Service & Shipping Insurance？
After you click "checkout" button, will move to next page, please refer to the screenshot below , VIP SERVICE + $3.99 is added to shopping cart by default. If you do not want it, please uncheck the "checkmark” button.
On the same page, it allows you to decide if you want to add Shipping Insurance + $2.99 to your order.
If you want to remove the "Shipping Insurance”, the way is the same as above. "Cancel VIP”.
Please note：In addition to the above way to remove VIP Service & Shipping Insurance, you can also CONTACT US by clicking the chat icon in the bottom right corner to remove the service. Our customer service will help you remove VIP Service & Shipping Insurance from your order and process refund for this part.