When your order is ready to be shipped, you will receive a shipment email confirmation with a tracking number. To track an order on the website, visit the Track My Order in the top right corner of our website and enter your email address.
Total time to receive your order includes processing time and shipping time. Your estimated delivery date is an estimated date that is calculated based on these two factors:
- Processing Time - This is the time that it takes to handcraft/process and prepare, quality check and package your order for shipping. The Order Processing Time for different products is displayed on each product’s detail page. Handcrafted items like our Personalized Photo Charms or Necklaces require more time, typically 3-6 business days depending on demand. The length of time is influenced by quality check result and/or product availability.
- Shipping time - The Shipping time is the amount of time it will take for your order to arrive at your address AFTER it has been shipped, and is dependent on the method of shipping you choose upon check out. With regular free shipping, it will take 5-8 business days for the order to reach your destination within the US. You may select the Express service through DHL express for 2-4 business days for delivery. Again, the actual delivery time may vary, depending on the shipping method you select, your shipping address, and your local postal service. During the Christmas season, there may be about 1-3 day delay on below Estimated arrival time.
Country Estimated arrival times
United States 5-8 business daysUnited Kingdom 3-6 business daysAustralia 8-13 business daysBelgium 5-8 business daysCanada 10-15 business daysGermany 4-8 business daysFrance 5-7 business daysNew Zealand 7-11 business daysVietnam 5-8 business daysPortugal 5-8 business daysSingapore 3-7 business daysSpain 3-8 business daysSwitzerland 5-8 business daysItalia 3-10 business daysHongKong 2-3 business daysTaiwan 2-4 business days
- Your order might take longer to process if you have ordered one of the most popular products or presale product that is currently unavailable or out of stock. Also, if your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
- At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
- Expedited shipping is not offered to P.O. Box shipping addresses.
- We do not offer overnight shipping.