We want you to be completely happy with your purchase. If for any reason you are not satisfied please return the item(s) to us within 90 days of the purchase or order delivery date.
The returned item must be unworn and in original condition, with the SKU (item#) small plastic bag and appropriate protective packaging.*Please indicate the item number, quantity and reason to us
- If returning an order that included a free gift, be sure to include this item with your return or your refund will be adjusted to reflect the retail price of the gift.
All refunds will be credited for the original amount paid, less shipping fees, discounts, restocking fees on personalized items, except in the case of an incorrect shipmentEx: Restocking fee: a charge of 30% restocking fee based on the item’s price, because the item is personalized and can no longer be sold as new.
Please note that the following reasons are NOT covered by our 90-day return policy, and is not eligible for return.
- Products purchased 90 days ago.
Products are worn, or damaged by misuse, mishandling, or poor maintenance.Ex: Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter that appearance of your Soufeel product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
- All clearance items and discounted items purchased at Soufeel Jewelry are final sales.
Please note: silver pieces are given detail by oxidation and over the course of time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
STEP 1: Please "Submit a Return Request"
We require all the information below to proceed with reviewing your request:
- Order Number
- Item Name or Item# or SKU (Ex: Nautical Charm Bangle)
*Please note: for quality issues, please take pictures of the damage or problem details, both to the item you received and its SKU (item# on the small plastic bag) to locate the problem details. Failure to do so will result in a delay in processing your request. You'll be able to attach the pictures when "Submit a Return Request".
STEP 2: Soufeel approves a Return through EMAIL.
Once Soufeel receives your return request, we will contact you within 48 hours to confirm the return request and/or provide you with the return address.
STEP 3: Please return products to Soufeel.
We need the following information indicated on your return package:
- Order Number
- Email Address
- Item Name or Item# or SKU
Please note: *Only authorized items may be returned. Receipt of non-authorized items will be forfeited.