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  • How to place an order for personalized jewelry?

    LOVE is Soufeel’s core value: Treasure the Love, Feel the Love, then Love the Love. We at Soufeel, convey love through our products by providing you with memorable choices for personalized jewelry. Cu...

  • What payment methods can I choose?

    You have a lot of choices. We accept multiple payment methods including: PayPal, credit cards and debit cards, but for different countries and regions the payment methods may vary. For example, for Ma...

  • Why I cannot place the order?

    In this article, we hope to locate what particular stage you are in at Soufeel.com to help you finish the order. Please note that our system currently does not work well with an Internet Explorer brow...

  • Why did my payment fail?

    Soufeel accepts credit or debit cards that have a Visa, Master Card, American Express or JCB logo and PayPal payments. Most payment failures are due to a disapproval by your bank. If you see a payment...

  • How to change the currency?

    Please take the two screenshots below as an example. The default currency is USD. You may change the currency on the top left corner when visiting www.soufeel.com by mobile phone or laptop. Please not...

  • Why is my coupon code invalid?

    How to use the coupon code? Fill in the coupon code, and Apply Coupon before Proceed to Checkout. Why is my coupon code not valid? The code has expired. Check where you got the code to be sure it is v...

  • How can I change or cancel an order?

    Most of our products can be cancelled up until they are shipped for a refund. If your order status is Pending, you can easily cancel or change your order by yourself. If your order status is “Processi...

  • Can I place a phone or mail order?

    We do not accept phone or mail orders due to the nature of our fast moving stock and the made-to-order finished image confirmation procedure. All orders must be placed online. Rest assured, our online...

  • What should I do with the confirmation link in registration email?

    Once you register at Soufeel, a confirmation email will be sent to your registered email address. Please check your inbox or junk folder for it to confirm your registration. Why should you confirm the...

  • Why can' I log into my Soufeel account?

    To have a Soufeel account, please register first.  If you’re having trouble logging in and would receive a message stating that your email address/password is not recognized,  invalid or bad request, ...