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What is a shipping insurance?

Shipping insurance cost is $1.99 and you have the option to choose it upon checkout. Shipping insurance offers premium protection and safety for your valuable items during international shipping. We will reship your package immediately at no extra charge if it's reported to be lost or damaged. Typically a courier provides very minimal or no direct shipping insurance for any package that is shipped. We are happy to inform you that our shipping insurance is very reasonable and affordable.

If you don't want to have a shipping insurance, simply uncheck the small box as shown below, under the shipping method selection at Soufeel.com. 

Please be advised that the insurance must meet the following conditions before any refund will be issued or equivalent products or services are supplied:

  • You received a wrong/damaged product. 
  • Your order get lost while in transit.

The insurance cost is non-refundable and will not cover following conditions :

  • If the order has been shipped but you have changed your mind after purchasing.
  • You have entered an Incorrect/Insufficient address which has resulted with the loss.

How much value to insure for?

Insure items for replacement cost. You will not get more insurance compensation for the item other than its current order value.

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  1. Amy - Support

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