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Why does the tracking information show that my order has been delivered, but I haven’t received anything?

Delivered: Means your order has arrived at your door or delivered to your mailbox. When your order has been shipped, you will receive an email notification containing the tracking information for your order. Your tracking information may indicate that your order has been successfully delivered however you may not actually have it.

Please make sure to always have your order shipped to a safe location where somebody will be available to receive it. Sometimes the postal service will deliver a package to the wrong home in the same general vicinity, so it would be a good idea to check with any nearby neighbors who may have received your order by mistake. You should also check around your porch areas where the package could have fallen into.

Customers are responsible for loss due to wrong shipping information. We are not able to put a trace on packages which have been marked as delivered by the shipping company. If, however, you still are unable to locate your package, please Contact Us as soon as possible.

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  1. Agata - Support

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