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What should I do if my order tracking information is not updated?

We encourage you to track your order online to avoid issues in the delivery process. If the delivery time frame has passed and the tracking information is not updated, this means that the tracking information hasn’t been updated in the online tracking system on time, though the actual order status may have already been updated. Please try again LATER to see if the information has been updated. If there is no movement within a week, please feel free to contact us for assistance. 

Please note:  

  • Shipping estimates are from the day of shipping not from the order date. 
  • Customers are responsible for lost orders due to incorrect shipping information. So please make sure your address is correct and deliverable.

For more information on shipping time, please visit How long does it take to get my order or contact us for help.

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  1. Catherine - Support

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