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How to place an order for personalized jewelry?

Soufeel products encourage customizing your own memorable jewelry, such as name necklaces, engravable love heart lockets, engravable bangles, photo watches and a lot more, with your choice of themed photos to celebrate memorable moments. Be delighted with many possibilities by selecting from over 500 designs of charms which can be interchanged upon your whim or mood.

Follow these simple steps to place an order for photo watch as an example, 1st, Visit your favorite product page.

2nd, Add an image from your desktop or mobile phone and adjust or position the photo on the watch.

Cannot upload the picture? Please refer to why I cannot place the order? for more details.

Please avoid these common mistakes.

  • The image should have enough extra background to be trimmed down to fit the dimensions of the dial.
  • Please take note that copyrighted material cannot be used for commercial use without permission.
  •  If you're experiencing issues on uploading pictures, please check below for reference.

    • Please make sure it's JPG or PNG format as our system doesn't read PDF.  A better size is less than 1.5M.
    • If it's still giving you trouble, please convert to Firefox or Google Chrome and  try again because is not very compatible with an Internet Explorer browser.
    • You may also try and clear the cookies in your browser and restarting as this typically clears up any issues. 

3rd, Confirm your design. You have an option to add an engraving or proceed to adding to cart without an engraving.

4th, If you choose to add an engraving, simply type in your words of endearment or a short quote. Then select the font and font size. You can now drag the words to center or position it on the back of the watch. And then lastly, confirm your design and add it to cart.  

Please note that if you want to make the words centered, please keep pressing the "Space" button until it's centered. You can also press "Enter" to change the line to the second. We're unable to engrave on both sides as the material is not thick enough. 

5th, Preview your watch, and proceed to checkout.

6th, Follow the instruction. Please fill in your shipping/billing address, select shipping, payment method. Then, click “place order” to finish paying your order.

Please note:

  • You are required to agree with the Privacy Policy before placing the order. This Privacy Statement explains how Soufeel Jewelry Limited collect, use, share, process your information and conform to the General Data Protection Regulation (GDPR).
  • Once we receive your successful order, we will process it as soon as possible. To get to know more about how long will it take to get the order, please click here.
  • Please note that we don't accept phone or mail orders due to the nature of our fast moving stock and the made-to-order finished image confirmation procedure. All orders must be placed online. Rest assured, our online checkout process is secure and your credit card number will not be stored. We hope that you will find the procedure quick and easy!
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  1. Agata - Support

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