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Order

  • How do I change or cancel an order after it has been submitted?

    Please tell us the reason for the order cancellation, and we will check and make improvement. But if you do, please contact our Customer Service Department through below email ASAP to cancel the order...

  • Is it safe to place an order on the internet?

    Absolutely. Soufeel uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authen...

  • What payment methods can I choose?

    You've got a lot of choices. We accept Visa, MasterCard, Discover, American Express card, ect., as well as PayPal as the payment method. Welcome to select your interested items on our website, and if ...

  • How to make custom order?

    Please visit www.soufeel.com to find the Memorable Charms under charms category. Select your favorite charm base, and browse to the location of your photo in gif or jpg format. The image should have...

  • Why I cannot upload the picture when I want to order customized photo charm?

    If you cannot upload the picture when you want to order customized photo charm, it maybe the speed of the browser you are using is slow. You could change another browser to try again. Please check you...

  • My payment failed.

    Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues a...