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Shipping & Delivery

  • What shipping methods do you offer?

    Shipping methods and Estimated delivery dates of Discount Express and Free Standard Shipping are provided under the delivery options and before the checkout. Shipping methods/times may differ dependin...

  • Shipping & Estimated Arrival Times

    When your order is ready to be shipped, you will receive a shipment email confirmation with a tracking number. To track an order on the website, visit the Track My Order in the top right corner of our...

  • Why haven’t I received any emails or replies after placing my order?

    Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely ...

  • How do I check the status of my order?

    To track your most recent orders, please simply click on My Account in the upper right of any Soufeel page and go to Track My Order. This is the easiest and fastest way to get the most current informa...

  • Do you ship worldwide?

    Yes! We provide worldwide shipping. If your country is not listed when you are filling your shipping address before checkout, please feel free to contact us through live chat, phone number or ticket. ...

  • Are there any customs fees?

    You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will...

  • What should I do if my order tracking information is not updated?

    This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the i...

  • What should I do if I do not receive my order?

    We encourage you to track your order online to avoid issues in the delivery process. If the delivery time frame has passed, please contact your postal carrier with the tracking number, as well as the ...