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What should I do if I do not receive my order?

We encourage you to track your order online to avoid issues in the delivery process. If the delivery time frame has passed, please contact your postal carrier with the tracking number, as well as the Customer Service Representatives. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation. Please note that customers are responsible for lost orders due to incorrect shipping information. 

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